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Turkey

Who are we?⚡ Mükellef is an online platform offering incorporation, bookkeeping, and tax filing services for entrepreneurs who want to start a business quickly and easily in the US, UK, and Türkiye.&nbsp;🚀 We believe everyone deserves equitable access to global opportunities regardless of their background or location, which is why we strive to remove any barriers that may prevent entrepreneurs from realizing their full potential.&nbsp;👩🏻‍💻 We have a team of professionals who are friendly, reliable, and trustworthy, working together to provide exceptional support for our customers.&nbsp;🎯 We use our expertise to equip entrepreneurs with the resources to build the business of their dreams. Our tailored approach ensures they receive the necessary guidance and support to realize their vision.&nbsp;💡 Our mindset in a nutshell: we never tell our customers we don't have a proper solution for their challenges. Instead, we start developing one.<figure class="image"><img src="http://res.cloudinary.com/hrpanda/image/upload/v1706174447/UserUploads/yaoavdiynjorau31fzli.jpg"></figure>&nbsp;Who are we looking for?🕶 Our team takes a proactive approach to problem-solving while constantly developing a versatile, all-in-one product that can adapt to the rapidly evolving digital landscape. Our commitment to agility and flexibility enables us to stay ahead of the curve.&nbsp;🌎 The ability of new team members to embody our global outlook and innovative corporate culture is paramount to us. We expect them to demonstrate a willingness to grow as professionals and embrace the qualities our company attaches great importance to.&nbsp;💎 Some features we search for in our team members:<ul><li>Empathetic</li><li>Helpful</li><li>Engaging</li><li>Proactive</li><li>Welcoming</li><li>Inclusive</li><li>Confident</li></ul>&nbsp;What should you expect?🤝 We have a young and dynamic team consisting of 70+ people with an average age of 31, spread across the following departments:&nbsp;<ul><li>Customer Operations Management</li><li>Customer Experience Management</li><li>Financial Management</li><li>Growth Management</li><li>Human Resources Management</li><li>Revenue Management</li><li>Technology Management</li></ul>&nbsp;💪 We provide an environment where our team members have the freedom and resources to flourish, and everyone is empowered to succeed.&nbsp;🎉 We know work wouldn't be productive without motivated and happy people, so we regularly organize events where our team members can socialize.<img src="http://res.cloudinary.com/hrpanda/image/upload/v1706174270/UserUploads/frpwcfrhed5l215dqjos.jpg"><figure class="image"><img></figure><figure class="image"><img src="http://res.cloudinary.com/hrpanda/image/upload/v1706177851/UserUploads/v9zhgitqt9zq6zp35lac.jpg"></figure>&nbsp;<figure class="image"><img src="http://res.cloudinary.com/hrpanda/image/upload/v1706177976/UserUploads/guv8jp049cmhio5wifnn.jpg"></figure>&nbsp;What do we offer?<ul><li>A competitive salary</li><li>Freedom to work from home or our cozy office</li><li>Opportunity to be a stakeholder in a global vision</li><li>A culture focused on learning and personal growth</li><li>Development-oriented training programs</li><li>Private health insurance</li><li>Monthly allowances to cover travel and food expenses</li></ul>📥 We accept applications for the open positions currently available within our organization. We will evaluate all submissions carefully and notify the selected candidates in due course. Thank you for considering this opportunity with us.&nbsp;&nbsp;

Information Technology & Services

Mukellef

Customer Management

<html><head></head><body>Mükellef is an online platform offering incorporation, bookkeeping, and tax filing services for entrepreneurs who want to start a business quickly and easily in the US, UK, and Türkiye.We use our expertise to equip entrepreneurs with the resources to build the business of their dreams. Our tailored approach ensures they receive the necessary guidance and support to realize their vision.We are looking for a talented Customer Success Specialist to join our team, focusing on managing customer relationships, troubleshooting issues, and driving customer satisfaction. The role requires an expert in identifying customer needs, offering tailored solutions, and ensuring renewals through effective persuasion aligned with company values.&nbsp;Key Position Responsibilities<ul><li>Provide customers with detailed information about products and services, sharing best practices and strategies,</li><li>Understand customer needs, gather feedback, and communicate essential insights with the development team,</li><li>Identify, troubleshoot, and devise solutions to enhance customer satisfaction and experience,</li><li>Create and share customer success stories and best practice examples to drive engagement and trust,</li><li>Maintain regular communication to manage, strengthen customer relationships, and support renewals processes,</li><li>Collaboratively develop strategies to continually improve the customer experience, focusing on long-term customer retention and renewal success,</li><li>Utilize your persuasive skills in customer renewal processes to ensure customer retention aligned with the company’s values.</li></ul>Minimum Position Qualifications<ul><li>Bachelor’s degree in a relevant field,</li><li>At least 3 years of experience in customer success or a similar role,</li><li>Preferably written and spoken English,</li><li>Exceptional communication skills with the ability to foresee and manage customer needs proactively,</li><li>Strong persuasion and negotiation capabilities, especially in customer renewal processes,</li><li>Goal-oriented mindset with a focus on achieving and exceeding targets,</li><li>Advanced problem-solving skills with the ability to generate creative solutions,</li><li>Technologically proficient and quick to adapt to new tools,</li><li>Collaborative team player with strong interpersonal skills,</li><li>Strategic thinker with an analytical approach,</li><li>Flexible and adaptable to varying working hours.</li></ul>We have a great culture and we truly value working together with open communication. We can build a global journey together.Please follow Mükellef and Workhy on LinkedIn, Instagram and Youtube.</body></html>

Full-Time

Customer Success Specialist

2+ years

Hybrid

Customer Success Specialist

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