Business Operations Specialist

Mükellef is an online platform offering incorporation, bookkeeping, and tax filing services for entrepreneurs who want to start a business quickly and easily in the US, UK, and Türkiye.

We use our expertise to equip entrepreneurs with the resources to build the business of their dreams. Our tailored approach ensures they receive the necessary guidance and support to realize their vision.

We are looking for a talented Business Operations Specialist to join the team, spearheading the business process development efforts, providing quality customer service and both first-level and second-level support.

Key Position Responsibilities

• Deliver effortless customer management and increase customer satisfaction through effective customer service.
• Communicate with customers and internal teams to gather additional information and resolve issues.
• Identify customer needs and troubleshoot issues raised through support tickets.
• Think solution-oriented to troubleshoot issues that may not be explained well by the client.
• Collaborate with internal teams for issue resolution and communication with clients.
• Offer proactive solutions to reduce customer issues and complaints.
• Evaluate and analyze customer needs by being a problem solver and working with customers to find solutions to their pain points.
• Manage company formation operations in the countries where the company provides services and coordinate related processes.

Minimum Position Qualifications

• Bachelor’s degree in related fields
• 2 years of experience in customer operations management
• Exceptional communication skills
• Preferably written and spoken English
• Ability to manage your time and prioritize tasks
• A can-do, will-do attitude
• Excellent command of MS-Office programs

We have a great culture and we truly value working together with open communication. We can build a global journey together.

Please follow Mükellef and Workhy on LinkedIn, Instagram and Youtube.